Refund policy

Last Updated: October 21, 2026

Returns

We offer a 7-day return policy, which means you must contact us within 7 days of receiving your order to request a return, subject to the eligibility criteria outlined in this policy and applicable consumer protection laws.

To be eligible for a return, the item must be in the same condition in which it was received, unused, unworn, with all tags (if applicable), and in its original packaging.

An unboxing video is mandatory for reporting any product-related issue, including damaged, defective, missing, or incorrect items. The video must clearly show the package being opened and the product received. Claims without an unboxing video may be subject to additional verification and may not be eligible for resolution under our standard claims process, subject to applicable law.

How to Request a Return

To initiate a return request, please contact our customer support team at care@thecoverhub.in within 7 days of receiving your order.

Please include the following details in your request:

Order ID
Reason for the return
Clear photographs of the product, where applicable
Unboxing video for product-related issues

Please wait for confirmation and return instructions from our support team before sending any item back.

Unless otherwise stated or required by applicable law, customers may be responsible for return shipping charges for change-of-mind returns.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect product, contact us as soon as possible and within the 7-day return window.

To help us verify your concern and provide an appropriate resolution, you must submit an unboxing video along with your order details and relevant photographs.

Our team will review the information provided and communicate the available resolution, subject to the circumstances of the case and applicable law.

Exceptions and Non-Returnable Items

Certain products may be excluded from returns or exchanges, where permitted by applicable law and as clearly communicated on the relevant product listing or at the time of purchase.

Items that have been used, damaged after delivery, altered, or returned without their original packaging may be ineligible for a return, subject to applicable law.

If you are unsure whether your item qualifies for a return, please contact our customer support team before sending it back.

Exchanges

If you wish to exchange your product for another item, please contact us at care@thecoverhub.in within 7 days of receiving your order.

All exchange requests are subject to product availability, verification, and the applicable return conditions. For exchanges involving damaged, defective, or incorrect products, an unboxing video is mandatory for verification, subject to applicable law.

Please do not ship the product back until our team has provided instructions.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or declined.

If approved, the refund will generally be issued to your original payment method, unless another arrangement is agreed upon or required by applicable law.

Please note that banks and payment providers may require additional time to process and reflect the refund in your account.

If you have not received your refund within a reasonable period after approval, please contact us at care@thecoverhub.in.